At Telur88, we believe entertainment should always remain just that — entertainment. Online gambling can be a fun and exciting experience when done responsibly, but it can also become a serious problem if left unchecked. That's why we invest significant time and resources to ensure every Telur88 player has the tools, knowledge, and support needed to play safely.
This page is our comprehensive resource on responsible gaming — covering the management tools we provide, warning signs to watch out for, and support resources available in Malaysia. We encourage all Telur88 members to take the time to read through this content.
Six core values that shape our commitment to the wellbeing of every Malaysian player
The most important thing to remember: gambling is a form of entertainment — like watching the EPL on Astro or playing e-sports with friends. Money spent on gambling should be treated like a cinema ticket — not as an investment or a way to solve financial problems. If you approach gambling hoping to "break even" or pay off debts, that is a serious red flag.
Before you log in to Telur88, decide on the maximum amount you're willing to lose — and hold to that limit without compromise. Use our deposit limit tool to lock this amount in automatically. When your limit is reached, stop. No game is worth exceeding the financial boundary you've set for yourself. This isn't weakness — it's smart financial discipline.
Time flies when you are caught up in an exciting game. The Telur88 platform provides session time reminders that alert you once your set session limit has been reached. Make sure gambling does not eat into time reserved for family, work, or social activities. Balancing entertainment with daily responsibilities is the key to a healthy lifestyle.
Every casino game — whether slots, blackjack, or lottery — carries a mathematical advantage in favour of the house (the house edge). This means that over the long run, the casino always has the upper hand. Understanding this reality helps you see gambling for what it truly is — paid entertainment with a chance to win, not a reliable way to make money. This is not meant to discourage you, but to help you make informed decisions.
One of the golden rules of responsible gambling: never gamble when you are feeling stressed, anxious, sad, or emotionally unstable. Negative emotions can cloud your judgment and push you toward irrational bets. Gambling should be something you do when you are in good spirits and a clear headspace — not a way to escape problems or cope with pressure.
The impact of problem gambling extends beyond the individual — it affects family members and loved ones too. If you have dependants, make sure gambling does not compromise their financial wellbeing. Telur88 also encourages you to install parental control software on devices accessible to children to prevent them from accessing this platform.
Problem gambling rarely develops overnight — it builds up gradually. Recognising the early warning signs is the most important first step. Read through this list honestly and without judgement.
You find yourself constantly planning your next gaming session or thinking about how to get money to gamble, even while at work or spending time with family.
After a loss, you feel compelled to keep playing to "win back" the money you have lost — even knowing this could make things worse.
You begin using money set aside for basic needs — bills, food, transport — to gamble, or you borrow money from family, friends, or financial institutions for this purpose.
You lie to your partner, parents, or friends about how much time and money you spend gambling, or you hide evidence of your gambling activity.
You have tried multiple times to cut back or stop gambling, without success. You feel anxious, restless, or irritable when you're unable to gamble.
Gambling has caused conflict with loved ones, a decline in work performance, or you've started neglecting daily responsibilities in favour of gambling.
Important: If you identify with more than two of the signs above, we encourage you to speak with someone you trust or seek professional help. Acknowledging the problem is the single most courageous first step you can take.
Answer the following questions honestly. This is not a clinical assessment, but it can help you reflect on your own gambling habits. Select "Yes" or "No" for each question.
All these tools are available free of charge to every Telur88 member — no extra fees, no questions asked
Set a daily, weekly, or monthly deposit limit on your account. Once a limit is in place, our system will automatically decline any deposit that exceeds it. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period as an added safeguard.
Set the maximum duration for your daily gaming session. Once the time limit is reached, you'll receive a notification and the platform will automatically log you out. This feature helps you avoid unintentionally prolonged sessions, especially when playing slots or Live Casino.
Take a break from Telur88 for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any transactions. This feature is ideal when you feel you need a pause from gambling activity without committing to a long-term arrangement.
Our most serious option — permanently close access to your account for a minimum period of 6 months up to 5 years. During the self-exclusion period, your account is fully blocked and cannot be reopened even at your own request. This is a tool we designed for situations where you need stronger protection than you can provide for yourself.
How to Use These Tools: Log in to your Telur88 account and go to Account Settings > Responsible Gambling. For self-exclusion, please contact our support team directly via 24/7 live chat. All requests will be processed within 24 hours.
Practical tips from real-world experience that you can start applying today
Decide how much you are comfortable spending today — say RM 50 — and only deposit that amount. Don't top up even if you feel "lucky" tonight.
Get up, stretch, drink some water. A refreshed mind makes better decisions. Set a timer on your phone if the platform doesn't send automatic reminders.
When you win big, withdraw at least half of those winnings to your bank account or Touch 'n Go eWallet. Don't wager all your winnings back.
Once your budget is gone, stop. Losses are part of the gambling experience — they don't need to be "recovered" in the same session. Tomorrow is always another day, and a fresh budget awaits.
If you feel like things are starting to spiral out of control, reach out to the Telur88 support team or use the self-exclusion tools. Asking for help isn't a sign of weakness — it's a sign of good judgement.
You don't have to face this alone. These resources are here to help you or someone you care about
Government hospitals across Malaysia offer psychiatric and counselling services that can help individuals dealing with addiction, including gambling. The psychiatry departments at Hospital Kuala Lumpur, Hospital Selayang, Hospital Pulau Pinang, and many others have dedicated addiction treatment programmes.
Talian Kasih is a counselling and support service provided by the Ministry of Health Malaysia. It offers free telephone counselling to individuals who need help dealing with various issues, including addiction. The service is confidential and completely free.
The Telur88 support team does more than resolve technical issues — we are here to listen to any concerns you have about your playing habits. If you feel you need help or would like to activate any responsible gambling tool, reach out to us right away.
A Note for Family Members: If you are concerned that a family member may have a gambling problem, you can also seek guidance on how best to support them. Many of the organisations listed above extend their support to family members and friends of those affected.
Telur88 is here to keep your entertainment experience fun and in control. Register today and make full use of all our responsible gaming tools — free for all members.